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Caldera Wellness CALDERA WELLNESS
Home / Privacy Policy

Privacy Policy

Last updated 26 June 2026

Caldera Wellness respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We process personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.

1. Overview

By using our website or placing an order, you consent to the collection and use of your information as described here. If you do not agree with this policy, please do not use the website or submit personal information to us.

2. Information we collect

  • Contact & order details — your name, email address, phone number, delivery address and order history.
  • Payment information — processed securely by our payment partners. We do not store your full card details.
  • Communications — messages you send us via our contact form, email or social media.
  • Technical data — IP address, browser type and basic usage data collected automatically through cookies and similar technologies.

3. How we use your information

  • To process and deliver your orders and provide customer support.
  • To communicate with you about your order, warranty or enquiries.
  • To send marketing emails where you have opted in — you can unsubscribe at any time.
  • To improve our website, products and service, and to prevent fraud.

4. Sharing your information

We only share personal information with trusted third parties who help us operate — including courier and delivery partners, payment processors, and email or analytics providers. These parties may only use your information to perform services on our behalf. We do not sell your personal information to anyone.

5. Cookies

Our website uses cookies to keep your cart working, remember preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work correctly without them.

6. Data security & retention

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including secure (encrypted) checkout. We retain personal information only for as long as necessary to fulfil the purposes described here or to comply with legal obligations.

7. Your rights

Under POPIA you have the right to access the personal information we hold about you, to request that it be corrected or deleted, and to object to or withdraw consent for certain processing (such as marketing). To exercise any of these rights, contact us using the details below and we will respond within a reasonable period.

8. Contact us

For any privacy questions or requests, email hello@calderawellness.co.za. We may update this policy from time to time; the current version always appears on this page.